On Web of Trust, a consumer focused portal that allows users to leave reviews and details about a given website, Enigma Software has a low reputation score and most of it is geared towards reviews of SpyHunter. The user went on to explain how Trend Micro flagged SpyHunter as malicious after Malwarebytes was able to remove the Rogue AV. The borderline threat of legal consequence was in response to a user complaining when SpyHunter couldn't remove Rogue Antivirus. In another post on Complaints Board, Alec Malaspina, the VP of Technical Support for Enigma Software, scolds a user for their tone, and reminds them there is "a fine line between freedom of speech and libel defamation, so I strongly recommend prudence on your part." On Complaints Board, the company has faced several consumer complaints over the years, either from billing issues or system related problems. If BleepingComputer does not get the help we need and we lose this battle, it will only embolden Enigma Software to try to silence other bloggers, IT technicians, or computer security enthusiasts."īleeping Computer has started a fund to gather donations for their legal costs, one of the first donations made came from Malwarebytes, which sent $5,000 shortly after the campaign started. "Enigma Software has a history of filing lawsuits to censor and bully people into removing reviews or opinions about their products. "The hallmark of a SLAPP suit, which is what we think this is, is to file a frivolous claim to try and silence your opponent," the statement explains. In a statement on Bleeping Computer, owner Lawrence Abrams, says the Enigma Software lawsuit is a SLAPP (strategic lawsuit against public participation) suit. The company has been forced to issue refunds numerous times over the years. While the BBB rating is A+, look at the complaints themselves and notice problems with removal, advertising, and billing for the product. Those who have paid, often find themselves unsatisfied with the results, or discover that the problem itself wasn't fully resolved.Įxamples of these complaints can be located online (and listed below), but a good mix of them are on the BBB page for Enigma Software. Thus, users who download SpyHunter can scan their system for threats, but if they actually want to remove said threats, they'll have to pay a fee.
The full version of SpyHunter includes the scanner, tools to remove the malware and other security protection tools."
"ESG informs consumers that they also have the choice to buy a license to the full version of SpyHunter and provides consumers with a "Buy Now" link.
However, because other vendors (Malwarebytes, Panda, Norton, Kaspersky, Avast, etc.) offer removal options alongside their scanners at no cost, most people would expect the same from SpyHunter.īut that isn't what you get, and Enigma Software admits as much in their complaint against Bleeping Computer: Enigma Software offers a scanner, and tells consumers so up front. It's a common trick, or a clever use of wording, and Enigma Software isn't the only company that does it. One of the more common complaints about SpyHunter and Enigma Software is that the product is promoted as free, when it really isn't.